Hello Anthony,

I spoke to you last week regarding my problems having the dish installed.

You agreed to send the dish via Purolator so that I could have it installed at
my cost and you would credit my account the cost of the dish installation.

You said the dish would arrive friday.

If you recall, I left town on thursday, but that my house guests (my parents)
would be available to recieve the dish.

It is now past tuesday, and they still have recieved no dish!

Here is a quote from an email I recieved from my mother regarding the dish...

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We had heard nothing by noon, so Dad decided to phone Bell and see what they
had to say. Well it seems that they have done nothing. He got someone after
waiting for a little more than an hour. Then he got a person to talk to and
they wanted him to hang up and they would call back. He said he had been
waiting so long that the phone was now attached to his ear. To make a long
story short, your dish had been cancelled at 2:20 yesterday - Mon. We can
only assume that it was the installer that cancelled it. To say nothing about
the fact that it should have been here Friday. Well, he is going to sort it
all out and will phone us back tomorrow. Dad did hold his temper, and also
asked who had cancelled the order, but he said he did not have this info. He
also asked who was going to deliver this dish. He will try again to find that
out tomorrow.

We haven't done much yet as we have been waiting for the dish to come. If we
can get some kind of answer then we will know when we can be away.

If we hear from him tomorrow, I will email you as soon as he phones. You can
keep an eye on your mail tomorrow and hopefully something will have happened.
Just a thought, but why do they even have to send in a dish. Can they not
have the fellow downtown take one out of his stock and install it and then
Bell pay him?

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From where I sit, Bell has let me down again.

As it stands, myself and my family have wasted a considerable ammount of time
waiting for Bell to do what they have promised.

I waited for the entire afternoon, the day of the initial appointment. Spent
over three hours on the phone waiting to talk to someone regarding my
installation. And was told "F*** YOU!" by YOUR INSTALLER. Then spent more
time on the phone talking to you.

NOW, my parents have been inconvencenced THREE DAYS waiting for you to deliver
a dish, as promised by yourself. So that I could pay for the installation out
of my own pocket because your installer was unable to meet the original
installation appointment.

Currently I am on holidays in Hong Kong and I am having to deal with problems
like this!!!

I have given you every opportunity to make good on your promises, and have
recived.... a promise of two months free subscription?? I won't believe
anything until I see it.




FIX THIS PROBLEM..




Brent Evjen
(250) 847-2619
Box 5129
Smithers BC